Customer Center


 

ORDERING

To order, simply select your product category on the left side panel on any page. Select a desired product from the siding menu. You may also click on main product category on Home page to view all related products. Click on desired product's picture or Add to Cart button to advance to the product page. Once on the product page, enter the quantity and select any product options like size, color, etc. Certain options that are not compatible with each other will be blocked. On rare occasions, after you place your order, we may contact you if our system detects certain selections that are not compatible.

To help you decide which options to select, we have added Help Me Choose links next to product options. Once you click on the link, more information will be available to you. If you still have questions, please contact our Customer Service team Monday – Friday 8am – 5pm EST at 678-387-5066.

Adding Items to your cart
To purchase selected item(s), click the Add to Cart button. You will be directed to your Shopping Cart page where you can change your product quantity, keep shopping, or check out. Here, you can also calculate your shipping cost.

You can view the items in your Cart any time by clicking on the Cart icon in the top right corner of any page.

Continuing to checkout
Before checking out, take a moment to review all of the items you've placed in your Shopping Cart. Make sure that all selections and quantities are correct. When you are ready to place your order, simply click the "Checkout" button located on the bottom of your Cart. This will take you to the order form where you can finalize your order.

Saved for Later List
If you are not ready to make a purchase but would like to save your selection, click on Save for Later button. Your selection will be saved and will be current for 30 days. You can convert it to order during the 30 day period. If you need to print your selection, go to My Account on the top of the page and select Saved for Later tab on your screen. Select the your listing and click on the Print button.
 

REGISTERING

Logging in
For your convenience, you have an option to create an account to simplify purchasing process on future orders or generate wish lists. To create an account, click on My Account on the top of the page. Click on Create Account button. Please fill out all the required fields on the form.  You can also check status of your orders, update you wish list, and view your shipping information.

CREDIT CARD SAFETY

How we protect you
Shopping at Legs and Bases.com is safe and guaranteed. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

Payment Options
We safely accept Visa, MasterCard, Discover and American Express via our SSL secured server. When you provide a faxed or mailed check, you authorize a one-time electronic finds transfer from your account or to process this transaction as a check.

SHIPPING

Shipping is FREE for most of the bases shipping to continental US via Ground and regular LTL (less than truck load). You also have expedited UPS shipping options (e.g. 2nd Day Air, Next Day, 3 Day Select) for orders less than 10 boxes. If you select an expedited shipping option,  you will be charged accordingly. Some items are exempt from free shipping. You will be able to calculate shipping charge in Cart. 

Large orders or heavy product that require LTL (less than truck load) method of shipment, require dock doors for large truck deliveries. If your shipping location does not have a dock, we offer additional delivery services such as Liftgate, Inside Delivery and Delivery Notification for additional charge. Please select desired service(s) when calculating shipping cost in Cart. LTL shipments going to residential address will be charged residential delivery fee. Failure to correctly identify your type of address (business or residential) will cause shipping delays and/or order cancellation. We reserve the right to bill you for any additional shipping services that you might use after your order has shipped.

All charges will be shown on the page when you enter your billing information.

P.O. Boxes
We cannot ship any items to a P.O. Box. Please provide a street address.

Accuracy of Address
Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of your order and you will be charged a fee to correct the address (even if only the suite number is missing).

FREIGHT DAMAGE AND CLAIMS

For UPS Shipments:
Any damage or loss incurred in transit is the responsibility of the courier. Please follow these procedures:

  1. Please inspect all packages immediately with the Carrier present. Make note of any shortages or damage. Claim with your Carrier.
  2. Retain the merchandise and all packing materials for inspection by the Carrier.
  3.  Notify Customer Service team within 5 days of receipt of shipment.


For Common Carrier (LTL):

  1. Follow procedure 1,2,3 above.
  2. For Common Carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement. MOT cannot file claims and, therefore, cannot issue a credit to your account. Call and file a claim with the Carrier in order to receive reimbursement.

 

RETURN

All products come with a 30-day satisfaction guarantee. If you're not pleased with your purchase, we'll exchange it or
refund your money less shipping charges if we receive return order within 30 days with all the parts in the original
package in resalable condition. Most of our products are offered with free shipping, so please be aware that if you return a product, our actual outbound shipping costs will be deducted from your return refund.

The return of any merchandise  must be authorized prior to shipment. Please contact Customer Service at 678-387-5066 to request Return Merchandise Authorization form (RMA). Our Customer Service hours are Monday - Friday 8am to 5pm EST. All returned merchandise must include RMA form clearly marked and attached to the box. We reserve the right to refuse any returned product.

WARRANTY

Table bases are warranted to the original purchaser for a period of 10 years from the date of delivery, under normal use, against manufacturing defects. We will repair or replace, at our option, any product that we determine to be defective as a result of faulty workmanship. In no event shall our liability under this warranty exceed the original purchase price of the product determined to be defective. This warranty does not apply where product has been abused, mishandled or subjected to use other than that for which it was designed. For purposes of this warranty, normal wear to the product finish shall not be considered a defect. There are no other warranties expressed or implied.