Shipping and Returns
Shipping is FREE for most of the bases shipping to continental US via Ground and regular LTL (less than truck load). You also have expedited UPS shipping options (e.g. 2nd Day Air, Next Day, 3 Day Select) for orders less than 10 boxes. If you select an expedited shipping option, you will be charged accordingly. Some items are exempt from free shipping. You will be able to calculate shipping charge in Cart.
Large orders or heavy product that require LTL (less than truck load) method of shipment, require dock doors for large truck deliveries. If your shipping location does not have a dock, we offer additional delivery services such as Liftgate, Inside Delivery and Delivery Notification for additional charge. Please select desired service(s) when calculating shipping cost in Cart. LTL shipments going to residential address will be charged residential delivery fee. Failure to correctly identify your type of address (business or residential) will cause shipping delays and/or order cancellation. We reserve the right to bill you for any additional shipping services that you might use after your order has shipped.
All charges will be shown on the page when you enter your billing information.
We cannot ship any items to a P.O. Box. Please provide a street address.
Accuracy of Address
Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of your order and you will be charged a fee to correct the address (even if only the suite number is missing).
FREIGHT DAMAGE AND CLAIMS
For UPS Shipments:
Any damage or loss incurred in transit is the responsibility of the currier. Please follow these procedures:
Please inspect all packages immediately with the Carrier present. Make note of any shortages or damage. Claim with your Carrier.
Retain the merchandise and all packing materials for inspection by the Carrier.
Notify Customer Service team within 5 days of receipt of shipment.
For Common Carrier (LTL):
Follow procedure 1,2,3 above.
For Common Carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement. MOT cannot file claims and, therefore, cannot issue a credit to your account. Call and file a claim with the Carrier in order to receive reimbursement.
All products come with a 30-day satisfaction guarantee. If you're not pleased with your purchase, we'll exchange it or
refund your money less shipping charges if we receive return order within 30 days with all the parts in the original
package in resalable condition. Most of our products are offered with free shipping, so please be aware that if you return a product, our actual outbound shipping costs will be deducted from your return refund.
The return of any merchandise must be authorized prior to shipment. Please contact Customer Service at 866-266-4344 to request Return Merchandise Authorization form (RMA). Our Customer Service hours are Monday - Friday 8am to 5pm EST. All returned merchandise must include RMA form clearly marked and attached to the box. We reserve the right to refuse any returned product.